{"id":988588,"date":"2025-11-09T20:23:44","date_gmt":"2025-11-09T20:23:44","guid":{"rendered":"https:\/\/vesselflag.com\/?page_id=988588"},"modified":"2025-11-09T20:32:15","modified_gmt":"2025-11-09T20:32:15","slug":"ruckgabe-und-erstattungspolitik","status":"publish","type":"page","link":"https:\/\/vesselflag.com\/de\/ruckgabe-und-erstattungspolitik\/","title":{"rendered":"R\u00fcckgabe- und Erstattungsrichtlinie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"988588\" class=\"elementor elementor-988588\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1e8912 e-flex e-con-boxed e-con e-parent\" data-id=\"c1e8912\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19b6271 elementor-widget elementor-widget-heading\" data-id=\"19b6271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb7bd66 elementor-widget elementor-widget-text-editor\" data-id=\"eb7bd66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">Thank you for choosing Vessel Flag for your yacht and vessel registration services. We are committed to providing exceptional service and ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we&#8217;re here to help.<\/p>\n<p class=\"whitespace-normal break-words\">This Returns and Refunds Policy outlines the terms and conditions under which refunds and returns may be processed for services purchased from Vessel Flag.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bff451 elementor-widget elementor-widget-heading\" data-id=\"7bff451\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service-Based Nature<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1df68 elementor-widget elementor-widget-text-editor\" data-id=\"6d1df68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">Please note that Vessel Flag primarily provides <strong>professional services<\/strong> for yacht and vessel registration rather than physical products. Our services include:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Vessel registration processing<\/li>\n<li class=\"whitespace-normal break-words\">Flag state documentation<\/li>\n<li class=\"whitespace-normal break-words\">Maritime compliance services<\/li>\n<li class=\"whitespace-normal break-words\">Registration renewal services<\/li>\n<li class=\"whitespace-normal break-words\">Consultation and advisory services<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">Due to the professional service nature of our business, refunds are handled differently than physical product returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4d3e8 elementor-widget elementor-widget-heading\" data-id=\"4a4d3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund Eligibility<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9df9da6 elementor-widget elementor-widget-text-editor\" data-id=\"9df9da6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Service Refunds<\/h3>\n<p class=\"whitespace-normal break-words\">Refunds for our registration services may be requested under the following conditions:<\/p>\n<p class=\"whitespace-normal break-words\"><strong>1. Service Not Yet Commenced<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">If you cancel your service request before we have started processing your application, you are eligible for a full refund minus any non-refundable administrative fees (see section below)<\/li>\n<li class=\"whitespace-normal break-words\">Cancellation must be submitted in writing within <strong>7 days<\/strong> of the original purchase<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>2. Service Cannot Be Completed<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">If we are unable to complete your vessel registration due to reasons within our control, you will receive a full refund<\/li>\n<li class=\"whitespace-normal break-words\">If your application is rejected by the maritime authority due to inaccurate or incomplete information provided by you, refunds will be assessed on a case-by-case basis<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>3. Service Quality Issues<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">If our services fail to meet the standards outlined in our service agreement, please contact us within <strong>14 days<\/strong> of service completion to discuss refund options<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aaf242 elementor-widget elementor-widget-heading\" data-id=\"9aaf242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Products (Documentation Packages, Certificates, etc.)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-effcd7f elementor-widget elementor-widget-text-editor\" data-id=\"effcd7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">For any physical products or documentation packages purchased:<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Return Period:<\/strong> Products may be returned within <strong>7 days<\/strong> of the original purchase date.<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Eligibility Requirements:<\/strong> To be eligible for a return, please ensure that:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">The product was purchased within the last 7 days<\/li>\n<li class=\"whitespace-normal break-words\">The product is unused and in its original condition<\/li>\n<li class=\"whitespace-normal break-words\">The product is in its original packaging with all materials included<\/li>\n<li class=\"whitespace-normal break-words\">You have the receipt, invoice, or proof of purchase<\/li>\n<li class=\"whitespace-normal break-words\">The product has not been customized or personalized for your vessel<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Non-Returnable Items:<\/strong> The following items cannot be returned or refunded:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Customized or personalized documents (certificates with vessel names, registration numbers, etc.)<\/li>\n<li class=\"whitespace-normal break-words\">Digital downloads that have been accessed or downloaded<\/li>\n<li class=\"whitespace-normal break-words\">Government filing fees or third-party fees already paid to maritime authorities<\/li>\n<li class=\"whitespace-normal break-words\">Services that have already been rendered or substantially completed<\/li>\n<li class=\"whitespace-normal break-words\">Sale or promotional items (unless otherwise stated)<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7743a0 elementor-widget elementor-widget-heading\" data-id=\"f7743a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Non-Refundable Fees<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e10cf8e elementor-widget elementor-widget-text-editor\" data-id=\"e10cf8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">The following fees are <strong>non-refundable<\/strong> in all circumstances:<\/p>\n<ol class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Government and Maritime Authority Fees:<\/strong> Any fees paid to flag states, maritime registries, or government agencies<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Third-Party Processing Fees:<\/strong> Fees paid to survey companies, classification societies, or other external service providers<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Payment Processing Fees:<\/strong> Transaction fees charged by payment processors (typically 2-5% of transaction value)<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Administrative Processing Fee:<\/strong> A \u20ac50 administrative fee applies to all service cancellations after processing has commenced<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Expedited Service Fees:<\/strong> Rush processing or expedited service charges<\/li>\n<\/ol>\n<p class=\"whitespace-normal break-words\">These fees will be deducted from any refund amount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28fa2d6 elementor-widget elementor-widget-heading\" data-id=\"28fa2d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to Request a Refund<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6784975 elementor-widget elementor-widget-text-editor\" data-id=\"6784975\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">To request a refund or return, please follow these steps:<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Step 1: Contact Us<\/h3>\n<p class=\"whitespace-normal break-words\">Before initiating a return, please contact us to discuss your situation:<\/p>\n<p class=\"whitespace-normal break-words\"><strong>By Email:<\/strong> <a class=\"underline\" href=\"mailto:info@vesselflag.com\">info@vesselflag.com<\/a><br \/><strong>Subject Line:<\/strong> &#8220;Refund Request &#8211; [Your Order Number]&#8221;<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Include the following information:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Your full name and contact information<\/li>\n<li class=\"whitespace-normal break-words\">Order number or invoice number<\/li>\n<li class=\"whitespace-normal break-words\">Date of purchase<\/li>\n<li class=\"whitespace-normal break-words\">Reason for the refund request<\/li>\n<li class=\"whitespace-normal break-words\">Description of the issue (if applicable)<\/li>\n<li class=\"whitespace-normal break-words\">Supporting documentation (if claiming service quality issues)<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Step 2: Await Authorization<\/h3>\n<p class=\"whitespace-normal break-words\">Our customer service team will review your request within <strong>3 business days<\/strong> and provide:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Confirmation of eligibility<\/li>\n<li class=\"whitespace-normal break-words\">Return authorization number (RAN) if applicable<\/li>\n<li class=\"whitespace-normal break-words\">Instructions for returning physical items<\/li>\n<li class=\"whitespace-normal break-words\">Refund amount breakdown<\/li>\n<li class=\"whitespace-normal break-words\">Expected processing timeline<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Important:<\/strong> Do not return any physical items without first receiving a return authorization number. Unauthorized returns will not be processed.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Step 3: Return Physical Items (if applicable)<\/h3>\n<p class=\"whitespace-normal break-words\">If you are returning physical products, please:<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Shipping Address:<\/strong><br \/><strong>Vessel Flag<\/strong><br \/>Solec 79A\/20 00-402 Warsaw PL<br \/>+48 604 519 097<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Packaging Requirements:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Pack the product securely in its original packaging<\/li>\n<li class=\"whitespace-normal break-words\">Include a copy of your receipt or invoice<\/li>\n<li class=\"whitespace-normal break-words\">Write the Return Authorization Number (RAN) clearly on the outside of the package<\/li>\n<li class=\"whitespace-normal break-words\">Use a trackable shipping method and retain proof of shipment<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Important:<\/strong> You are responsible for the safe return of items. We recommend using insured, trackable shipping.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1b1131 elementor-widget elementor-widget-heading\" data-id=\"c1b1131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Shipping Charges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a78ec0c elementor-widget elementor-widget-text-editor\" data-id=\"a78ec0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>Return Shipping Costs:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Shipping charges incurred in connection with the return of a product are <strong>non-refundable<\/strong><\/li>\n<li class=\"whitespace-normal break-words\">You are responsible for paying the costs of shipping when returning items to us<\/li>\n<li class=\"whitespace-normal break-words\">You assume all risk of loss or damage to the product during return shipping<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Original Shipping Costs:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Original outbound shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.)<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Exceptions:<\/strong> If you received a wrong, damaged, or defective product due to our error, we will:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Provide a prepaid return shipping label<\/li>\n<li class=\"whitespace-normal break-words\">Refund the original shipping costs<\/li>\n<li class=\"whitespace-normal break-words\">Cover all return shipping expenses<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ce29f elementor-widget elementor-widget-heading\" data-id=\"09ce29f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund Processing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12ba1d7 elementor-widget elementor-widget-text-editor\" data-id=\"12ba1d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Processing Timeline<\/h3>\n<p class=\"whitespace-normal break-words\">Once we receive and inspect your return, we will:<\/p>\n<ol class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Send you an email confirmation of receipt<\/li>\n<li class=\"whitespace-normal break-words\">Inspect the returned item or review the service cancellation<\/li>\n<li class=\"whitespace-normal break-words\">Process your refund within <strong>5-10 business days<\/strong><\/li>\n<li class=\"whitespace-normal break-words\">Send a confirmation email when the refund has been processed<\/li>\n<\/ol>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Refund Method<\/h3>\n<p class=\"whitespace-normal break-words\">Refunds will be issued to the original payment method used for purchase:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Credit\/Debit Card:<\/strong> 5-10 business days (depending on your bank)<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Bank Transfer:<\/strong> 3-7 business days<\/li>\n<li class=\"whitespace-normal break-words\"><strong>PayPal:<\/strong> 3-5 business days<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Other Payment Methods:<\/strong> As soon as possible, timing depends on the payment provider<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Note:<\/strong> The time it takes for the refund to appear in your account may vary depending on your financial institution&#8217;s processing times.<\/p>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Partial Refunds<\/h3>\n<p class=\"whitespace-normal break-words\">Partial refunds may be issued in the following situations:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Services partially completed before cancellation<\/li>\n<li class=\"whitespace-normal break-words\">Products returned without original packaging or documentation<\/li>\n<li class=\"whitespace-normal break-words\">Products showing signs of use or damage<\/li>\n<li class=\"whitespace-normal break-words\">Returns made outside the eligible return period (at our discretion)<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">You will be notified by email if a partial refund is approved, including the deduction reasons and final refund amount.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb2857 elementor-widget elementor-widget-heading\" data-id=\"cdb2857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Damaged or Defective Items<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-444e549 elementor-widget elementor-widget-text-editor\" data-id=\"444e549\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">If you receive a damaged or defective product, please notify us immediately for assistance.<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Reporting Damaged Items:<\/strong><\/p>\n<ol class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Contact us within 48 hours<\/strong> of receiving the item<\/li>\n<li class=\"whitespace-normal break-words\">Email info@vesselflag.com with:\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Order number<\/li>\n<li class=\"whitespace-normal break-words\">Photos of the damaged item<\/li>\n<li class=\"whitespace-normal break-words\">Photos of the packaging<\/li>\n<li class=\"whitespace-normal break-words\">Description of the damage<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p class=\"whitespace-normal break-words\"><strong>Our Response:<\/strong> We will offer one of the following solutions:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Full refund including shipping costs<\/li>\n<li class=\"whitespace-normal break-words\">Replacement item at no additional cost<\/li>\n<li class=\"whitespace-normal break-words\">Partial refund if you wish to keep the damaged item<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Important:<\/strong> Claims for damaged items must be made within 48 hours of delivery. Claims submitted after this period may not be accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3068854 elementor-widget elementor-widget-heading\" data-id=\"3068854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Quality Guarantee<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0925075 elementor-widget elementor-widget-text-editor\" data-id=\"0925075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">At Vessel Flag, we stand behind the quality of our services. If you are dissatisfied with the service provided:<\/p>\n<ol class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\"><strong>Contact us within 14 days<\/strong> of service completion<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Provide specific details<\/strong> about the service quality issues<\/li>\n<li class=\"whitespace-normal break-words\"><strong>Allow us the opportunity<\/strong> to rectify the situation<\/li>\n<\/ol>\n<p class=\"whitespace-normal break-words\">We will work with you to:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Correct any errors or deficiencies<\/li>\n<li class=\"whitespace-normal break-words\">Provide additional support or consultation<\/li>\n<li class=\"whitespace-normal break-words\">Issue a partial or full refund if we cannot resolve the issue<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">Your satisfaction is our priority, and we will make every reasonable effort to address your concerns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67539c9 elementor-widget elementor-widget-heading\" data-id=\"67539c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sale and Promotional Items<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd2152 elementor-widget elementor-widget-text-editor\" data-id=\"ebd2152\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>Sale Items:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Items purchased during promotional sales or at discounted prices may have different return policies<\/li>\n<li class=\"whitespace-normal break-words\">Generally, sale items are <strong>final sale<\/strong> and cannot be refunded unless defective<\/li>\n<li class=\"whitespace-normal break-words\">Specific sale terms will be clearly stated at the time of purchase<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Promotional Packages:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Bundled service packages may be subject to special refund terms<\/li>\n<li class=\"whitespace-normal break-words\">Individual services within a bundle may not be eligible for separate refunds<\/li>\n<li class=\"whitespace-normal break-words\">Refunds on promotional packages will be calculated based on individual service rates, not the discounted bundle price<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Exceptions:<\/strong> Sale and promotional items may be returned if they are:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Defective or damaged<\/li>\n<li class=\"whitespace-normal break-words\">Incorrectly delivered<\/li>\n<li class=\"whitespace-normal break-words\">Misrepresented in our marketing materials<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7acdd elementor-widget elementor-widget-heading\" data-id=\"6a7acdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chargebacks and Disputes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4f8f23 elementor-widget elementor-widget-text-editor\" data-id=\"b4f8f23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\"><strong>Before Filing a Chargeback:<\/strong> We strongly encourage you to contact us directly to resolve any billing disputes before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly and amicably through direct communication.<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Chargeback Consequences:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Filing a chargeback may result in suspension of your account<\/li>\n<li class=\"whitespace-normal break-words\">We reserve the right to dispute unjustified chargebacks<\/li>\n<li class=\"whitespace-normal break-words\">You may be held liable for fees associated with fraudulent chargebacks<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\"><strong>Dispute Resolution:<\/strong> If you have a dispute regarding charges or services, please contact us at info@vesselflag.com. We will investigate and respond within 5 business days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f61bdc elementor-widget elementor-widget-heading\" data-id=\"7f61bdc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exceptions and Special Circumstances<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0337751 elementor-widget elementor-widget-text-editor\" data-id=\"0337751\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Force Majeure<\/h3>\n<p class=\"whitespace-normal break-words\">Refunds may be affected by circumstances beyond our control, including:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Changes in maritime laws or regulations<\/li>\n<li class=\"whitespace-normal break-words\">Government actions or restrictions<\/li>\n<li class=\"whitespace-normal break-words\">Natural disasters or pandemics<\/li>\n<li class=\"whitespace-normal break-words\">Third-party service provider failures<\/li>\n<\/ul>\n<p class=\"whitespace-normal break-words\">In such cases, we will work with you to find a fair resolution, which may include:<\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Service credit for future use<\/li>\n<li class=\"whitespace-normal break-words\">Partial refund of unrendered services<\/li>\n<li class=\"whitespace-normal break-words\">Extension of service timeline without additional charge<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Renewal Services<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Registration renewal services are non-refundable once the renewal process has been initiated with the maritime authority<\/li>\n<li class=\"whitespace-normal break-words\">Cancellation of auto-renewal must be made at least 30 days before the renewal date to avoid charges<\/li>\n<\/ul>\n<h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">Expedited Processing<\/h3>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Fees for expedited or rush processing are non-refundable once processing has begun<\/li>\n<li class=\"whitespace-normal break-words\">If expedited timelines cannot be met due to our fault, expedited fees will be refunded<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-365913c elementor-widget elementor-widget-heading\" data-id=\"365913c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Changes to This Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a34cbc elementor-widget elementor-widget-text-editor\" data-id=\"6a34cbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">Vessel Flag reserves the right to modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via email to active customers.<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Your Responsibility:<\/strong><\/p>\n<ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7\">\n<li class=\"whitespace-normal break-words\">Review this policy periodically for updates<\/li>\n<li class=\"whitespace-normal break-words\">The version in effect at the time of your purchase governs your transaction<\/li>\n<li class=\"whitespace-normal break-words\">Continued use of our services after policy changes constitutes acceptance<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b29329 elementor-widget elementor-widget-heading\" data-id=\"2b29329\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a06149e elementor-widget elementor-widget-text-editor\" data-id=\"a06149e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-normal break-words\">If you have any questions, concerns, or requests regarding our Returns and Refunds Policy, please don&#8217;t hesitate to contact us:<\/p>\n<p class=\"whitespace-normal break-words\"><strong>Vessel Flag Customer Service<\/strong><\/p>\n<p class=\"whitespace-normal break-words\">Email: <a class=\"underline\" href=\"mailto:info@vesselflag.com\">info@vesselflag.com<\/a><br \/>Website: <a class=\"underline\" href=\"https:\/\/vesselflag.com\">https:\/\/vesselflag.com<\/a><br \/>Solec 79A\/20 00-402 Warsaw PL<br \/>+48 604 519 097<\/p>\n<p class=\"whitespace-normal break-words\">Our customer service team is dedicated to ensuring your satisfaction and will respond to all inquiries within 1-2 business days.<\/p>\n<hr class=\"border-border-300 my-2\" \/>\n<p class=\"whitespace-normal break-words\"><strong>Thank you for choosing Vessel Flag. We appreciate your business and are committed to providing you with exceptional yacht registration services.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction Thank you for choosing Vessel Flag for your yacht and vessel registration services. We are committed to providing exceptional service and ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we&#8217;re here to help. This Returns and Refunds Policy outlines the terms and conditions under which refunds and returns may&#8230;<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-988588","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/pages\/988588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/comments?post=988588"}],"version-history":[{"count":4,"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/pages\/988588\/revisions"}],"predecessor-version":[{"id":988592,"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/pages\/988588\/revisions\/988592"}],"wp:attachment":[{"href":"https:\/\/vesselflag.com\/de\/wp-json\/wp\/v2\/media?parent=988588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}